IMPORTANT ANNOUNCEMENT



January 8th, 2010

As of December 31st 2009, the Metrotech factory service center located at 5211 Linbar Drive Suite 503 Nashville TN 37211 has closed its operations for business.

Tracer Electronics LLC is pleased to announce that we have entered into an agreement to provide full factory repair services and support for the entire Metrotech and Vivax product lines. Tracer Electronics LLC has extensive experience in the repair and calibration of all products offered by Metrotech Corporation, and we look forward to providing a seamless transition for all your future locating equipment repair needs. Tracer Electronics LLC guarantees to provide Metrotech/Vivax customers the best possible service experience.

TRACER ELECTRONICS LLC
74 E. HILL STREET
MOUNT JULIET, TN 37122

Repair Instructions:
No return authorization number required. Simply box the instrument(s) and ship to the above address. Please include in each shipment the bill and ship to addresses, a contact name and telephone number, and a brief description of the issue affecting your locator. Also, please indicate if you would like an estimate before repairs are performed.

We are excited about this new partnership and we look forward to doing business with your organization. If you have any questions, please do not hesitate to contact us for any additional information.

Sincerely,


Ken Smith
Tracer Electronics LLC

1-877-897-4350
ksmith@tracerelectronicsllc.com


SUPPORT/QUESTIONS:
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For your convenience please use the above link to download a Repair Form and include a completed copy with each piece of equipment or kit.
If you prefer to contact one of our technicians direct about a repair, please see contact information below:
Technicians / Repair Lab

WILLIAM SPRIGGS
Toll Free: 877-897-4350
Fax: 615-758-4463
wspriggs@tracerelectronicsllc.com

TIM NORRIS
Toll Free: 877-897-4350
Local: 615-758-4472
Fax: 615-758-4463
tnorris@tracerelectronicsllc.com

MICHAEL HAMBLIN
Toll Free: 877-897-4350
Local: 615-758-4472
Fax: 615-758-4463
mhamblin@tracerelectronicsllc.com

ANDY TARPLEY
Toll Free: 877-897-4350
Local: 615-758-4472
Fax: 615-758-4463
atarpley@tracerelectronicsllc.com
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